Maintenance platform UniFiX brings ticketing and predictive upkeep to 27 washes
Founder Brice Scholz says the software, born from a gym chain's internal tool, now guides technicians through repairs and flags recurring tunnel problems.
By The Car Wash News Staff
3 min read
A maintenance software company called UniFiX is pitching car wash operators on a platform designed to keep tunnels running and members happy by streamlining how repair tickets get logged and resolved. The company's founder, Brice Scholz, detailed the product's origins and features in an interview on the Wash Talk podcast, according to reporting from Professional Carwashing & Detailing.
Scholz said the platform grew out of an internal ticketing tool first built in 2019 for a gym operator running 136 locations. The same asset-management approach now serves 27 car washes around the country, applying lessons from managing equipment across a large multi-site footprint.
How the platform works
The system is built to be simple for frontline staff while carrying more complex logic on the back end, Scholz said. When a technician opens a ticket, UniFiX checks it for completeness and prompts the user to fill in any missing details before moving forward. From there, it surfaces recommended troubleshooting steps, parts lists and manufacturer video guides directly to the person doing the work.
The platform also leans into predictive maintenance. By drawing on ticket history and the timing of preventive-maintenance tasks, it can flag recurring problems before they turn into larger failures. That approach aims to shift operators away from purely reactive repairs toward spotting patterns in how specific equipment behaves over time.
For unattended sites, Scholz described a QR code system that lets customers submit a service request when they encounter a problem. Certain triggers, such as a full tunnel outage, automatically generate phone, text and email alerts to operators so they learn about downtime quickly rather than waiting for a manual report.
Staying focused on car washes
Scholz said the company plans to deepen the platform through new partnerships while keeping its focus squarely on the car wash industry. Rather than expanding into other verticals, UniFiX intends to build out capabilities specific to how washes operate and maintain equipment.
Why it matters for operators
Equipment downtime is one of the most direct threats to revenue at a high-volume wash, and it is especially costly at unattended sites where a stalled tunnel can go unnoticed for hours. Tools that automatically alert operators to outages and route service requests through a QR code address a real gap for washes running lean or fully unmanned locations.
The features Scholz described also point to a broader trend worth watching: maintenance programs moving from paper logs and tribal knowledge toward structured systems that guide less experienced technicians through repairs. A platform that enforces complete tickets and serves up troubleshooting steps and parts lists can shorten the learning curve for new staff and reduce the time a machine sits idle.
Predictive maintenance built on ticket history is only as good as the data feeding it, so operators evaluating any such system should consider how consistently their teams will actually log work. The payoff, when the discipline holds, is catching recurring failures before they escalate. Operators weighing maintenance software should ask vendors how the tool handles multi-site data, unattended alerts and integration with existing equipment before committing.
